Privacy policy
This Privacy Policy describes how RITOUH (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://ritouh.com/or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include your contact details such as name, address, phone number and email. Order information including billing address, shipping address, payment confirmation and phone number. Account information including username, password and security details. Customer support information including the details you provide when communicating with us.
Information We Collect about Your Usage
We may automatically collect information about your interaction with the Services, also called Usage Data. To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device and browser information, network connection details, IP address and other interaction data.
Information We Obtain from Third Parties
We may obtain information about you from vendors and service providers, including Shopify and our payment processors. When you interact with our Site or emails, we or third parties may collect information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to provide products and services, including processing payments, fulfilling orders, sending account and transaction notifications, arranging shipping, and facilitating returns and exchanges.
We may use your personal information for marketing and promotional purposes, including sending communications by email, text or postal mail, and showing you advertisements for products or services.
We use your personal information for security and fraud prevention, including detecting, investigating or taking action regarding possible fraudulent or malicious activity.
We also use your personal information to provide customer support and improve our Services.
If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, including vendors who perform services on our behalf, business and marketing partners, affiliates, or in connection with a business transaction.
In the past 12 months, we have disclosed identifiers, customer records, commercial information, usage data and geolocation data to service providers, marketing partners and affiliates.
With your consent, we may share personal information for advertising and marketing activities. We have “sold” or “shared” personal information such as identifiers, commercial information and usage data with business and marketing partners over the preceding 12 months.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their policies before sharing personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us information, contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee complete security. Information you send to us may not be secure while in transit.
We retain personal information as long as necessary to maintain your account, provide services, comply with obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have rights such as access, deletion, correction, portability, restriction of processing, withdrawal of consent, appeal, and the right to opt out of sales or targeted advertising.
You can exercise these rights via our Site or by contacting us. We may need to verify your identity before responding to your request.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored and processed outside your country. Where required, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@ritouh.com or contact us at +31 6 13516265.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Contact information
Phone: +31 6 13516265
Email: info@ritouh.com
Business details
Address: Evertnoolstraat 19, Heukelum, 4161CV, The Netherlands
VAT number: NL004741983B92
Trade number: 89564782
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (GMT). We strive to respond to and resolve any questions or issues within 24 hours on weekdays.
